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CUSTOMER SERVICE REPRESENTATIVE

2.00 to 5.00 Years   Dubai, United Arab Emirates   19 Jul, 2019
Swagelok UAE
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryDistributions and Logistics; Sales; Administration
Functional AreaNot Mentioned

Job Description

Customer Service Representative ? Swagelok UAEJOB DESCRIPTION:Summary/ObjectiveThe CSR is responsible for daily tasks related to the operation of the office. In addition to the skills listed below, the CSR may be asked to contribute to the team by handling some general administrative duties. It is also understood that the CSR will be assigned tasks on a daily basis by the Operations Executive, Operations Manager(s), Business Development Manager(s), Vice President or President outside of the scope of this document. Responsibilities include:

  • Essential Functions1. Generate quotes based on part numbers provided by customers or identified based on description; prepare and provide price and delivery information in an acceptable format to the end customer.2. Manage orders; handle and process email, telephone and telefax orders, enter them into the business system, review delivery schedule.3. Attract potential customers and provide high quality service to customers by answering product and service questions; provide information about other products and services4. Handle customer complaints, examine root cause, and suggest corrective action5. Inform customer of promotions as well as identifying upsell opportunities6. Open and maintain customer accounts7. Acquire and retain profound standard product range knowledge8. Prepare pick lists for the logistics team.9. Provide project support as required by supervisor10. Answer telephones and direct callers as appropriate11. Communicate with the factory on customer orders, returns, and certifications12. Provide basic customer technical assistance13. Interact with sales force, shipping and receiving14. Monitor accounts receivable, billing process, shipment tracking and order expediting.15. File closed orders and customer correspondence16. Continue education through Swagelok University and external training17. Performs other related duties as required and assigned

Keyskills :
Customer Focus Customer Service Skills

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