| Job Location | Dubai, United Arab Emirates |
| Education | Certification / diploma |
| Salary | Not Mentioned |
| Industry | Entertainment |
| Functional Area | Not Mentioned |
? Responding to customer queries in a timely and accurate way, via phone, email or chat.? Analysing and reporting the user performance query.? Monitor customer complaints on chat, phone and reach out to provide assistance.? Share feature requests and effective workarounds with team members.? Inform customers about new features and offers.? Follow up with customers to ensure their issues are resolved.? Gather customer feedback and share with HR and Marketing teams.? Assist in training junior Customer Support Representatives? Overseeing the customer service process.? Conducting quality assurance surveys with customers and providing feedback to the staff.? Possessing excellent product knowledge to enhance customer support.? Maintaining a pleasant working environment for your team.
Keyskills :
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