| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Industrial Engineering & Automation |
| Functional Area | Not Mentioned |
Call Centre executiveThe Call Center executive takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling inbound and outbound calls to and from customers, listening to customers? needs or issues and providing helpful solutions to their problems. Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the status of their vehicle repairs and potential upselling points based on the updates from the Service Manager & Workshop Manager; For job tyre requirements ? enquire about the price & availability of required tyres and place orders on confirmation from client;After Service:Call clients to gain feedback on their experience and to update them about the company?s new products, services and policies;Develop and maintain a database of customer enquiriesDevelop and gain approval on the call centre ?script?Follow communication ?scripts? when handling different topicsService Manager back up:Attending to customers when the Service Manager is unavailablePreparing job cards and obtaining customer signature when the Service Manager is unavailableKPI:1.Conversion rates2.Number of bookings made in the month3.Number of missed calls in a month
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