Assist in the effective liaison, support and assistance between customer services department and rest of organization.
Analyzing, resolving and documenting customer issues and complaints in accordance with agreed requirements.
Provide general administrative support to the team to include filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, looking after visitors and assisting with general reception and telephone duties.
Interact and co-operate with all members of the company, its suppliers and clients/customers.
Immediately report problems/failures that may impact on the company and/or its clients/customers to Reporting Manager.
Adhere to all company policies and procedures.
You are responsible for your allocated workload and must meet all duties as agreed with your Reporting Manager. You must contribute towards the smooth running of the organization generally.
