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Customer Service Representative

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 Feb, 2022
ManpowerGroup Middle East
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Position Summary:Day to day responsibility for export customers for allocated countries/areas, duties including order & quote editing/processing, screening of customers & orders/enquiries for export compliance, quotation follow up, complaint management, sourcing non-catalogue products, tendering, applying customs and export compliance regulations, meeting of deadlines for shipments and general resolution of customer enquiries, both verbal & writtenKey Responsibilities:

  • Working alongside Export sales team to provide exceptional customer service, for customers in the EEMEA region. Handling and responding to all types of customer service issues ? orders (from receipt to shipment), quotes, tenders and general enquiries which can be complex in nature, whilst striving to exceed Individual/Departmental/Company KPIs and skillfully balancing the customer needs with business demands.
  • Strictly adhering to customs & export compliance regulations.
  • Work on assignments/projects as part of a team
  • Become knowledgeable of the Customer Service functions of the ERP system
  • Customer data maintenance
  • Assess individual customer requirements and direct activities to appropriate departments
  • Maintain daily customer service reports
  • Manage orders within the divisions guidelines, relay price and availability of products to customers where necessary
  • Deal with customer complaints efficiently and professionally as per the service level agreement
  • Maintain and create new customers accounts
  • Adhere to SOP?s, SLA?s and departmental training guideline
  • May be required to perform other related duties as required and/or assigned
Working Conditions:
  • This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
  • Most of the other physical demands are typical with those associated with an office environment.
  • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

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