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Customer Service Representative

1.00 to 3.00 Years   Dubai, United Arab Emirates   14 Feb, 2021
Pyypl Ltd.
3 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryFinancial Services
Functional AreaNot Mentioned

Job Description

Are you ready to take your career to the next level?The future is here. Be part of the pioneering team of Pyypl Ltd., the future?s leading digital payment card!Pyypl Group (pronounced ?people?) is a pioneering FinTech company rolling out services in multiple countries in the Middle East, Africa and Central Asia region. Similar companies globally include Revolut, Monzo, N26, and TransferWise.We are proudly regulated by various financial services regulators, and our Group Headquarters is based in Dubai, United Arab Emirates.We are a family of very experienced digital experts. We are a true product company, extremely results driven, and always try to positively surprise our customers. We want to hear that magical ?wow!? from our customers.To boost our growth, we are now looking for new energetic, skillful, ethical members to our family!:We are seeking for a?Customer Service Representative?to join our team in UAE with the following responsibilities:

  • Manage large amounts of user enquiries in real time
  • Manage ticketing tools following specific SOPs
  • Identify and assess customers? needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling KPI
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Generate sales leads
  • Increase user interaction in Social media, Google play review and Apple Review(positive feedbacks)
Qualifications:
  • at least 2 years experience in customer support or experience as a Client Service Representative in chats, inbound and outbound calls, social media platforms, etc.
  • at least 2 years experience in managing ticketing systems/tools and/or CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience working in a start-up company and/or an entrepreneurial ecosystem is highly preferred
  • Upselling skills and Retention experience is a plus
  • Good knowledge of Microsoft office suite
  • University or college diploma preferred
  • English, Filipino, Hindi and/or Urdu languages are required. Malayalam is also preferred

Keyskills :
Customer Service Representative

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