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Customer Service Representative

1.00 to 10.00 Years   Dubai, United Arab Emirates   12 Feb, 2021
Soukare Pharmacy L.L.C
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$1,000 - $1,500
IndustryPharmacies
Functional AreaNot Mentioned

Job Description

souKare.com?is a Dubai-based online healthcare start-up, aiming to re-define healthcare convenience in the region.?We provide a 90-minute delivery service in Dubai and next day delivery across the UAE. We offer all health and wellness products with the goal to make shopping for, consuming and re-ordering health products as easy as possible. We are rapidly growing in the UAE and expanding in Saudi Arabia.This role will entail the following responsibilities:

  • Email/ Call Management ? Handling incoming emails or calls from customers addressing their requests, providing information about souKare?s products/ services, and administering complaints with the goal to recommend an effective solution within the required time frame.
  • Customer Management ? Identify and assess customers? needs to achieve satisfaction, generate sales lead, confirm or cancel orders and deliveries via phone or email.
  • Corresponding with Operations team - To liaise with customers regarding any issues with their order - i.e. items not available, missing details, shipment status etc.
  • KPI Management - Preparing reports pertaining to daily sales, backlog management and stock availability to communicate with the senior management.

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