| Job Location | Dubai - United Arab Emirates |
| Education | Bachelor of Education. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
JOB DESCRIPTIONJob Title: Customer Service RepresentativesReporting to: Merchant Services ManagerPrimary Location: DubaiSecondary Location: N/AContract type: Permanent Full/Part timeWorking pattern: ShiftJob PurposePlanet operate best in class international tax free refund services for its customers. We ensure quality of service in all aspects of the customer?s journey and in accordance with the high standards and requirements of our customers.We are looking for talented Multilingual Customer Service Representatives who are able to speak English Arabic and one other language.The Customer Service position is dedicated to deliver a professional and comprehensive tourist and non-technical merchant support service in Arabic/English/Russian/French/German/Mandarin/ Spanish and Chinese to our shoppers and merchant partners for our UAE market, as well as receiving calls and answering for the written queriesKey Results Area:? Strive for first contact resolution when dealing with all shoppers, merchants and other callers on a day-to-day basis.? Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of tourist & merchant issues queries and bring them to a resolution.? Provide cover to other Customer Service staff for planned and unplanned absences. Providing general administrative support.? Be fully familiar and understand authority level and ultimate accountability of this role.? Liaise regularly with Customer Service Manager, centralised Customer Service Supervisor and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.? To meet business needs, this role might also include other administrative tasks.? Cooperate with other departments of the company to ensure the processes are aligned? Participate in the Company?s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.Person Specification/Skills Experience?Third level qualification or experience within the financial services sector is advantageous but not essential,?Previous Customer Services experience will be an asset.Skills?Computer Literate?Work well within a team as well as on their own initiative?Strong numeric skills?Strong organisational skills?Good communication and interpersonal skills?Quality focused with attention to detail?Ability to prioritise work in order to meet deadlines? Fluent in English Arabic and preferably a working/spoken knowledge of other languages (Urdu, Mandarin, Russian, French, German, Spanish).Key Competencies ?Must be able to communicate well and support key stakeholders and departments?Ability to be flexible within a fast growing global company?Quality focused with attention to detail?Must display initiative and a common sense approach?Must be available to work within a 7-day operation
Keyskills :
Customer Service / Call Center
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