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Customer Service Executive - LM Exchange

1.00 to 3.00 Years   Dubai , United Arab Emirates   07 Sep, 2024
Apparel Group
10 Jobs Openings
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
Salary$500 - $1,000
IndustryFashion & Apparel
Functional AreaNot Mentioned

Job Description

Job Summary:The Customer Service Executive is responsible for providing excellent service to customers by efficiently handling currency transactions, remittances, and other financial services. They will play a key role in achieving branch targets while ensuring compliance with regulations.Key Responsibilities:Branch Operations:

  • Conduct remittances, payments, and payroll transactions in line with UAE Central Bank regulations.
  • Ensure compliance with AML, KYC, and regulatory requirements.
  • Handle large cash volumes securely and reconcile cash drawers accurately.
Customer Service:
  • Assist customers with inquiries and financial transactions.
  • Resolve customer complaints promptly and ensure customer satisfaction.
  • Protect customer data and maintain confidentiality.
Team Collaboration:
  • Collaborate with colleagues to ensure smooth operations and support each other in achieving branch targets.
  • Train new staff on products, services, and processes.
Key Performance Indicators:
  • Achievement of individual and branch targets.
  • High accuracy in cash handling and transaction processing.
  • Compliance with regulatory standards and documentation.
  • Positive customer feedback and minimal complaints.

Keyskills :

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