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Customer Service Executive - LM Exchange

1.00 to 10.00 Years   Dubai , United Arab Emirates   07 Sep, 2024
Apparel Group
1 Jobs Openings
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
Salary$2,000 - $3,000
IndustryFinancial Services; Marketing; Retail & Wholesale
Functional AreaNot Mentioned

Job Description

Primary Roles and Responsibilities:

  • Achieve monthly targets as directed by Senior Branch Manager/Branch Manager.
  • Visit assigned locations to engage with stores and clients.
  • Educate clients on products and services.
  • Collect and manage prospective client data.
  • Monitor branch transactions to ensure targets are met.
  • Devise and present ideas to attract more customers.
  • Monitor promotions to maximize revenue potential.
  • Act as a public relations liaison for customers and staff.
  • Conduct market research and competitor analysis.
Preferred Skills:
  • Strong interpersonal and communication skills.
  • Customer-focused and sales-oriented.
  • Patience, time management, and conflict resolution skills.
  • Excellent product knowledge and ability to use positive language.
  • Effective in handling complaints and delivering high-quality service.
  • Plan and execute marketing campaigns to meet sales goals.
  • Address and resolve customer complaints, ensuring customer retention.
  • Act as Customer Service Representative in the absence of the CSR.
  • Maintain proper placement and visibility of promotional materials.
  • Enhance branch appearance and ensure client satisfaction.
  • Prioritize nearby shops, hotels, and offices for business outreach.
  • Keep customers updated with systematic presentations.
  • Engage customers while waiting in the branch, promoting products and services.
  • Suggest strategies to improve brand visibility within the branch.
  • Collaborate with Branch Manager for new initiatives and improvements.

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