Customer Service Executive

Job Description

The Customer Service/Front Desk Executive is a key member of the wellness club, responsible for providing exceptional customer service and creating a welcoming environment for club members and guests. It is the first point of contact, managing inquiries, handling registrations, and ensuring a smooth and enjoyable experience for all visitors. The Customer Service/Front Desk Executive plays a crucial role in promoting the clubs services, maintaining a positive image, and supporting the overall operation:

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Manage phone calls, emails, and in-person inquiries, providing accurate information about the clubs services, programs, and facilities.
• Assist with membership registrations, renewals, and payments, ensuring accuracy and confidentiality of member records.
• Maintain a clean and organized front desk area
• Provide exceptional customer service by addressing member inquiries, resolving concerns, and offering assistance in a timely and efficient manner.
• Assist members and guests with locker assignments, and any other requests or amenities.
• Maintain a comprehensive knowledge of the clubs offerings, promotions, and events to communicate effectively and upsell services.
• Manage cash transactions, including handling membership fees, retail sales, and any other payments, following established procedures.
• Ensure accuracy in billing and invoicing, coordinating with the finance department when necessary.
• Maintain proper documentation of transactions, receipts, and member records related to payments.
• Manage cash transactions, including handling membership fees, retail sales, and any other payments, following established procedures.
• Ensure accuracy in billing and invoicing, coordinating with the finance department when necessary.
• Maintain proper documentation of transactions, receipts, and member records related to payments.
• Adhere to health and safety guidelines, ensuring a clean, hygienic, and safe environment for members and staff.
• Respond appropriately to emergencies, incidents, or member concerns, following established SOPs and escalating issues when necessary.
• Regularly inspect the facilities, reporting any maintenance or repair needs to the relevant departments.

• Proven experience in customer service, front desk, or receptionist roles, preferably in a wellness or hospitality setting
• High school diploma or equivalent (relevant certifications or hospitality-related education is a plus).
• Excellent communication and interpersonal skills, with the ability to engage and connect with members and guests.
• Friendly and welcoming demeanor, with a strong customer-focused mindset.
• Proficiency in using computer systems, point-of-sale (POS) software, and other relevant tools.
• Organizational skills and ability to multitask effectively.
• Detail-oriented with good numerical and cash handling abilities.
• Ability to work in a fast-paced environment, adapting to changing priorities.
• Knowledge or interest in wellness, fitness, or spa services is desirable.
• Professional appearance and a commitment to maintaining a positive image of the club.
• Flexibility to work shifts, weekends, and holidays as required.

• Competitive Salary:Competitive salary package commensurate with qualifications and experience
• F&;B Discount:50% discount at the gyms caf The DOSE for all food and beverages items produced in house
• Full Access to SEVENs Gym &; Classes:Full access to SEVENs state-of-the-art gym facilities and a wide range of fitness classes
• Provided Uniform:Provided uniform for work, ensuring a professional and consistent appearance
• UAE Employment benefits:UAE Limited Labor Visa for 2 years (with the option to extend)Medical insurance coverage30 days of annual leaveYearly flight tickets to home countryEmployee Recognition &; Rewards:Recognition programs in place to acknowledge and reward exceptional performance and achievementsPerformance-based IncentivesEligibility for performance-based bonuses or incentives based on individual and/or team achievements.

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About Company

https://www.nesfircroft.com/