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Customer Service Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   27 Apr, 2023
RTC1 Recruitment Services
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Position Title:˙˙˙˙˙˙˙˙˙˙˙˙˙˙Customer Service ExecutiveEmployment Type:˙˙˙˙˙˙Full-timeSalary:˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙up to 7K AED all-inclusive depending on experience and qualificationJob Location:˙˙˙˙˙˙˙˙˙˙˙˙˙˙Dubai, UAE˙About the Client:˙˙A well-recognized trading group for all telecommunications and satellite solutions, based in Dubai with global partners˙Job˙Description:˙˙

  • Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service
  • Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closure, including activation and deactivation of SIM cards
  • Manage and maintain customer interaction service levels through various platforms such as voice, email, and chat
  • Communicate with B2B and B2C customers through various channels such as walk-ins, emails, and voice contacts
  • Acknowledge and resolve customer complaints, follow up on internal departmental service level agreements, and process orders, forms, and applications while ensuring follow-up with all internal and external stakeholders for optimum delivery of service

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