Customer Service (Emirati National)

1.00 to 10.00 Years Dubai, United Arab Emirates 08 Nov, 2022

Job Location	Dubai, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Construction & Building; Civil Engineering; Technical Maintenance & Repair
Functional Area	Not Mentioned

Records and processes moderately complex orders and/or inquiries received by mail, telephone, and/or through personal customer contact.
Provides pricing, availability, and schedule information within established guidelines.
Researches and obtains resolution of a variety of customer complaints and issues.
Serves as communication link between customers and sales staff to assure responsiveness.
Tracks order activity, and alerts customer of any potential delivery problems.
Expedites the delivery of selected orders.
Ensure documents are well maintain in E-Filing and hard copy for audit.
Answer incoming telephone and email inquiries from prospective and existing customers
Helps resolve complicated customer complaints
Assist customers with billing inquiries and payments
Prepare quotations
Check account status for customers
Answer product questions/Make product recommendations
Inform customers of current promotions or special sales

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