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Customer Service Coordinator (Temporary contract)

1.00 to 10.00 Years   Dubai, United Arab Emirates   02 Aug, 2022
Dubai Government Media Office
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job Purpose:The role holder is responsible for maintaining GDMO main reception area and supporting office work through receiving visitors, coordinating visits to the office, answering calls and scheduling meetings. The role holder is also responsible for ensuring a professional, customer-centric administrative support service acting as a central point for administrative and scheduling enquiries. The role holder cooperates with other administrative staff to ensure seamless processing of such enquiries from employees and visitors to support the smooth operation of the office. The role holder shall carry out his duties in accordance with the relevant business policies and proceduresGeneral Responsibilities :

  • Participates in the development and implementation of the Corporate Support Department plans and budgets, in line with organizational objectives.
  • Acts upon the Administration Section mandates and work processes in order to achieve high performance standards.
  • Ensures compliance with organizational policies, procedures and quality standards in the Administration Section
Reception Desk:
  • Greets and receives all visitors in a pleasant and courteous manner and informs the concerned colleagues that their visitor has arrived.
  • Receives incoming calls in a polite manner and ensures the messages are timely conveyed to staff.
  • Acts as a central point for all administrative and scheduling enquiries and forwards proper accurate messages to respective employees (especially administration coordinators in regards to administrative inquiries) for further processing.
  • Forwards messages in the absence of team members and maintains a record of all messages for future reference.
  • Assists the departments and maintains a record of room booking, conference facilities as and when requested for in coordination with Events & Logistics Section.
  • Receives employee couriers, accepts supplier deliveries as instructed and maintains documentation including outgoing and incoming courier/faxes.
  • Facilitates international/conference phone calls.
  • Ensure the night service messaging systems are functioning appropriately and messages recorded are forwarded to the appropriate departments and sections.
  • Conduct regular checks on all reception equipment namely switchboard, faxes etc. for better customer service.
  • Maintains a pleasant and tidy reception area and ensures the reception desk is never left unattended during working hours.
  • Schedules reception work with other administrative staff to ensure that reception area is attended by professionally trained employees at all times.
  • Reviews completion status of employee requests based on request reports to ensure timely closure.
Job Specific Skills (technical / behavioural competencies) :
  • Good interpersonal skills
  • Good oral and written communication skills
  • Good attention to detail
  • Good ability to multitask
  • Good command of written and spoken Arabic and English
  • Bachelor?s degree in Business Administration,HR.
  • Diplomain Business Administration,HR.

Keyskills :

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