| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
Overview of the role:The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.ÿWhat you will do:Responsible for:Customer Service:Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.ÿSite Knowledge:Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.ÿMall Collaterals:Responsible for maintaining adequate stock of mall collaterals.ÿResolution of Problem:Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.ÿCoordination:Coordinate with other departments within the mall, with respect to any issues relevant to these areas.ÿSales:Perform sales daily for gift vouchers/gift card, business services and other tie in services as well as to proactively seek to increase profit to the business.ÿManagement Support:Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisionsÿEmergency Aid:Provide basic level first aid services and emergency assistance to the customerÿJob Context:The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company?s reputation in the shopping centre industry. Serve as a point of contact for the Mall and for responding and assisting all customer queries in a friendly and efficient manner. Abide by the customer service guidelines as well as all AFGRE HR policies.
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