| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation, Diploma. |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
Job DescriptionKEY RESPONSIBILITIES - WHAT YOU WILL BE RESPONSIBLE FOR: REAL ESTATE EXPERIENCE & ARABIC SPEAKING IS MANDATORY 1) Handle a range of queries related to App use, property viewings, lease negotiations, contract delivery and customer feedback and complaints. 2) Provide high quality frontline customer experience and project a professional company image by providing accurate and timely support through whatsapp chat, email and phone call. 3) Resolve enquires within specified SLAs, escalating where appropriate and partnering with other departments to ensure an excellent end-to-end experience. 4) Take ownership of customer experience by understanding customer's perspective & provide efficient issue resolution. 5) Guiding customers on products and services, ensuring customers are aware of latest information and encouraging customer to use mobile application to its optimum best 6) Accurately record details of customer interactions on provided tools and software to provide support to product design team from time to time, for testing of upgrades or new products. 7) Upsell any products offered by the Company Job Type? Full-time Salary: AED5,000.00 to AED5,500.00 /month Experience:? customer service: 2 years (Required)? real estate customer service: 2 years (Required)Location:? Dubai (Preferred)Language:? Arabic and English.? Sponsorship VisasInterested Candidates may send in their CVs to ashwini@datadirect.ae
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