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Customer Service Agent - Merchant Team

2.00 to 3.00 Years   Dubai , United Arab Emirates   23 Jan, 2023
Binance
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT /Computers - Software
Functional AreaNot Mentioned

Job Description

Binance is the global blockchain company behind the worlds largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the worldResponsibilities:

  • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
  • Independently provide accurate information to resolve problems/issues that arise
  • Continuously educate ones self with up-to-date and relevant information to support the customer service operations
  • You will escalate issues to your team leader, managers, and other departments as required
  • Adhere to the Quality Assurance standards set
  • Adhere to and comply with the schedule set by the Team Leader
  • Assist in the preparation of other processes as and when assigned/required by the Team Leader
  • Display good team working attitude and behavior within the team and other departments in the company
    • Requirements:
  • 2-3 years experience in frontline customer support, preferably in the financial or service industry
  • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
  • Both adaptable and resilient, able to operate in a quickly changing environment
  • Excellent verbal and written professional English and your respective native language skills
  • Great at multitasking, prioritizing, and managing time effectively.
  • You must have a fast internet connection (5mpbs broadband internet connection at least)
  • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
  • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
    • Working at Binance. Do something meaningful Be a part of the future of finance technology and the no.1 company in the industry. Fast moving, challenging and unique business problems. International work environment and flat organisation. Great career development opportunities in a growing company. Possibility for relocation and international transfers mid-career. Competitive salary. Flexible working hours, Casual work attire

    Keyskills :

    About Company

    Binance is a cryptocurrency exchange which is the largest exchange in the world in terms of daily trading volume of cryptocurrencies. It was founded in 2017 and is registered in the Cayman Islands.Binance was founded by Changpeng Zhao, a developer who had previously created high frequency trading software. Binance was initially based in China, but later moved its headquarters out of China following the Chinese governments increasing regulation of cryptocurrency

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