| Job Location | Dubai, United Arab Emirates |
| Education | Diploma;Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Customer Service AgentJob Location : UAEKey Responsibilities and Duties:?Placing calls (Outbound Sales) to address customer needs, complaints, or other issues related to the service.?Providing possible solutions, and ensuring that customers feel supported and valued.?Follow communication procedures, guidelines and policies and suggest improvement to team leaders.?Document all call information according to standard operating procedures?Take ownership of customers issues and follow problems through to resolution?Escalating queries and concerns via immediate report to the supervisor/manager including any critical system/app failures.?Prioritize and organizes task properly with handling of distractions in a professional manner.?Must be Keen to learn new market technology and a general know how of mobility industry?Proactive outreach and ability to promote B2B product offerings?Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)Job Details :?Diploma or University Degree in Business, Communications, and Marketing discipline?Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B?Call center or customer service experience is a MUST?Arabic would be a huge plus?Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)
Keyskills :
customerserviceexperience
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