| Job Location | Dubai, United Arab Emirates |
| Education | Bachelors degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
WORK FROM YOUR HOME SWEET HOME IN THE UAE!Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients? customers ? all from the comfort of your own home!ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES?Ensuring that the service delivered to our client?s customers meets the Key Performance Indicators (?KPIs?) for the role.?Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.?Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.?Identifying customer problems and offer appropriate solutions.?Identifying and maximizing selling and cross-selling opportunities.CANDIDATE PROFILEYou will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.?1 year of relevant contact /call center / customer service experience, preferably telephonic.?A bilingual fluent English (B2 level+) and Arabic speaker.?Open to work - 8 hours a day, 6 days a week / in all shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.?Can join immediately (preferably within 1-2 weeks on offer agreement).
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