Customer Relationship Coordinator

Job Description

The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.<br />1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.<br />2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the companys CRM system.<br />3. Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.<br />4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.<br />5. Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.<br />6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.<br />7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.<br />8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.<br /><br /><br /><br />Requirements1. Bachelors degree in business, marketing, or a related field (or equivalent work experience).<br />2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.<br />3. Strong communication and interpersonal skills, with the ability to engage with customers effectively and internal teams.<br />4. Proficiency in using CRM software and other customer management tools.<br />5. Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.<br />6. Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.<br />7. Flexibility and adaptability to meet changing customer needs and organizational priorities.<br />8. Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.<br /><br /><br />BenefitsCompetitive Salary:<br /> Competitive salary package commensurate with qualifications and experience<br />F&B Discount:<br /> 50% discount at the gyms caf‚ The DOSE for all food and beverages items produced in house<br />Full Access to SEVENs Gym & Classes:<br /> Full access to SEVENs state-of-the-art gym facilities and a wide range of fitness classes<br />Provided Uniform:<br /> Provided uniform for work, ensuring a professional and consistent appearance<br />UAE Employment benefits:<br /> UAE Limited Labour Visa for 2 years (with the option to extend)<br /> Medical insurance coverage<br /> 30 days of annual leave<br /> Yearly flight tickets to home country<br />Employee Recognition & Rewards:<br /> Recognition programs in place to acknowledge and reward exceptional performance and achievements<br />Performance-based Incentives<br /> Eligibility for performance-based bonuses or incentives based on individual and/or team achievements.<br /><br /><br />

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