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Customer Relationship

2.00 to 5.00 Years   Dubai, United Arab Emirates   30 Jun, 2021
Abdulla Al Arif Investment
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryInvestment, Securities & Funds; Corporate Management Office; Construction & Building
Functional AreaNot Mentioned

Job Description

Minimum Work Experience:2 ? 5 yearsJob Roles

  • Responsible for provision of customer service and support to the Excellency clients by meeting agreed service standards
Job Responsibilities
  • Ensure that Excellency offers the best ?First Class Service? in the market.
  • Conducting EOD (Entrance on duty) to all the customers.
  • Problem/complaint resolution to be at 99% within TAT (Time at timeline).
  • Maintain all the customers? records in the system.
  • Track all maturities and contact customers and record action. Reviewed on a monthly basis
  • Ensure all KSIs (Knowledge system information) are at 100% levels; Escalate all transactions not meeting TATs.
  • Ensure all MIS (Management information system) and reports are maintained.
  • Weekly off day handovers are complete vide documented emails.
Attrition Management
  • Ensure that attrition levels are kept within 5%
Portfolio Management
  • Sensitive Client membership activity at the agreed level and facilities.

Keyskills :

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