Customer Relations Manager in UAE - Qatar - Oman - Kuwait - KSA and Bahrain

Job Description

Key Responsibilities: Leadership

• Establishes a strong relationship with our global head office, affiliates, executive, senior leaders, ME team across the organization as part of the Middle East Management team
• Represents SaaS Sales as part of the Middle East Management team and provides detailed and accurate sales forecasting to Executive Chief and CEO
• Partners with Customer Success leadership and team to ensure strong collaboration and feedback between sales and account management with their customer success colleagues to deepen customer relationships and retention.
• Partners with Marketing leadership and team to ensure strong collaboration and continuous feedback between marketing and sales.
• Integrates and models team vision, values and guiding behaviors for the workplace culture of the SaaS Sales team in alignment with Company?s overarching values and culture and commitment to excellence in performance and behaviors
• Establish and lead annual SaaS sales strategy for the Middle East market that ensures achievement of company sales goals and profitability, including an overall sales target.
• Collects, monitors and analyzes all leading and lagging Key Performance Indicators throughout the year to assess SaaS sales team performance relative to goals and implements course corrections as needed.
• Leverage data to identify opportunities for adjustments and improvements to sales processes and procedures in order to achieve sales goals.
• Provides input and collaborates on the development and implementation of marketing plans in partnership with the Marketing team and ensures alignment with sales plans
• Lead regular best practice-sharing sessions with the SaaS sales team to ensure ongoing group learning;
• Creates a team culture of continuous learning, curiosity, and agility in alignment with the Company?s values and ?Lean Startup? approach
• Responsible for yearly sales target
• Responsible for focusing on building and sustaining a healthy pipeline
• Responsible in providing accurate sales forecasts and following the sales cadence rules.

• Act as subject matter expert as it relates to Great Place to Work?s suite of products and services; our mission, model, methodology, value proposition, and story; and the workplace cultures of Best Companies and great workplaces in support of SaaS sales, the buyer?s journey and customer experience
• Provides input and collaboration on pricing for all SaaS products and services offered by the Middle East
• Exceeds customer expectations and contributes to a high level of customer satisfaction, sentiment and experience
• Performs needs assessments to understand organizations? specific situations and needs and leverages findings to customize customer scopes that specifically target their workplace culture needs
• Presents Great Place to Work?s model, methodology, products/services suite and value proposition to senior leaders as part of the sales process leveraging own professional expertise and experiences to build relationships and win business
• Leads repeat business in partnership with Customer Success and Sales Operations
• Crafts scopes that align with internal Delivery capabilities to support profitability goals as set by Great Place to Work

• Role models the behaviors of a high-trust environment, including the Company?s values, guiding behaviors, and defined factors for success
• Sets example for SaaS sales team members in areas of cultural behaviors, personal character, commitment, organizational and selling skills, and work habits, including ensuring productive and trusting relationships within and across teams in alignment with the Company?s One Team, One Mission value
• Conducts regular and direct coaching and counseling with team members to strengthen motivation and skill development
• Demonstrates ability to build strong relationships and collaborate with all company employees; is
• Experienced as a role model for Company?s values and commitment to excellence
• Leads or participates in networking events and national speaking engagements, including Great Place to Work Annual Conference events to build the business and help strengthen the Company brand
• Travels up to 25% to Great Place to Work office locations, sales meetings, and events for relationship-building activities

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