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Customer Experience Agent (Arabic )

1.00 to 10.00 Years   Dubai, United Arab Emirates   29 Jun, 2022
Kitopi
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Kitopi is the worlds leading tech-powered multi-brand restaurant. With a mission to satisfy the worlds appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the worlds largest technology-focused investment fund, Softbank Group Corps Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.As a leading food-tech business, Kitopis growth has been largely fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, and its global customer experience center in Dubai, UAE.What Youll Do

  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
  • Handle Clients at all channels including email, face to face, calls, tickets and social media.
  • Liaise with the cross functional teams to guarantee seamless onboarding to the client on Right Bite meal plan services.
  • Follow up on Clients requests to ensure excellent customer experience.
  • Assign correct owners to customer request based on identified reasons.
  • Capture Voice of Customer and external surveys to learn customer perception and expectation.
  • Receives and responds to inquiries/complaints regarding the Business Units services, and ensures it is resolved in a timely manner.
  • Ensures adherence to quality standards for all customer interactions.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Ensure retention rate of client list and strive to achieve the minimal set targets as set by the department head.
  • Assists in preparing reports pertaining to daily tasks and sales to the management whenever
  • required.
  • Manage customer accounts, keep accurate records of customer interactions/ correspondence and transactions.
  • Contact potential or existing customers to inform them about Right Bites meal plan product and services through outbound calls and emails.
  • Perform any other duty as directed by the management.
  • Keep records of calls and sales and note useful information.
  • Go the extra mile to meet the monthly set targets
What Are We Looking For?
  • Arabic speaking and writing is required
  • Advance computer literacy/skills
  • Bachelors degree holder
  • Basic training on customer service/handling customer complaints
  • Good typing speed
  • Excellent business correspondence skills

Keyskills :

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