Customer Experience & Front Desk Operations: Create a welcoming and engaging experience for members and prospective customers, providing exceptional customer service and clear communication.
Managing Schedule: Responsible for smooth operations and managing class schedules and changes with clients and trainers with a constant follow-up process as defined.
Driving Sales: ˙Responsible for driving package and product sales targets across store and online
Main Responsibilities:Customer Experience & Front Desk Operations:
Build and maintain positive relationships with current and potential clients.
End to end responsibility of the ?Mind and Body? (scheduling platform) & Shopify (Consumer profile and ecommerce platform)
Responsible for smooth operations of the studio?s class schedules, client cancellations, change requests, and reservations via phone, message, or walk-ins.
Manage phone calls, emails and answer inquiries about our Pilates programs, classes, and membership options, ensuring a high level of customer satisfaction.
Maintain and share daily reports ? Days schedule, occupancy, cancellations, and sales reports to core team.
Maintain accurate and organized customer profile records and studio paperwork.
Sales and Memberships:
Promote and sell classes, packages, and retail products for walk-ins as well as online channels.
Proactively upsell renewals and cross-sell packages to existing via online channels and store
Actively participate in community events or promotional activities to increase brand awareness.
Drive sales of retail products and grab-and-go foods within the studio.
Educate clients on the benefits of products and promote special promotions.
˙Vendor Coordination and Inventory Management:
Implement creative ideas to enhance product visibility and sales at the studio.
Coordinate maintenance and repairs of studio equipment with Active Pilates supplier
Collaborate with third-party vendors to ensure timely and efficient delivery of products.
Receive and manage inward inventory, ensuring accuracy and organization within the Shopify platform.
Conduct regular inventory checks and update sales reports and records accordingly.
