To manage Large Enterprise customers on Post Implementation/Support Service.
Build strong customer relationships, especially with key internal stakeholders.˙˙˙
Manage all the customers across the region˙˙˙˙˙
˙Always strive to provide exceptional customer experience ˙˙˙˙
To ensure the SLA adherence for the customers are in line with the contractual terms˙˙˙˙˙˙˙˙
Monitor the ERP support queues and ensures cases are moved through the
process in a timely manner and escalated when appropriate to bring to quicker resolution ˙Conduct remote, classroom, and one-on-one ERP end-user trainings as needed˙
˙To manage teams - allocation, utilisation, productivity of the resources
To train and be trained on latest in the tech stack that InTWO operates˙
To manage the overall P&L of the division and ensure it is profitable˙˙˙Handle Contract renewal, invoicing and collection˙
