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Customer Care Supervisor | Hertz | Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   08 Jul, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job Purpose:?To manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.?Key Responsibilities:

  • Key Account Management: - Effectively manage the relationship and ensure retention
  • Manage vehicle returns and terminations
  • Standard Operating Procedures (SOP) adherence
  • Performance Management:
  • Monitor and manage team performance
  • Attend to customers queries/escalations/complaints

Keyskills :

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