| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Care OperatorJob Location : UAERole And Responsibilities :•Attend to customer inquiries and provide customer service support in an efficient and timely manner, through multiple channels, such as email, phone, and live chat•Take ownership of customer issues and ensure their satisfaction•Deliver solutions via relevant platforms/channels•Professionally handle customer complaints and escalations•Identify customer needs and tailor appropriate services or solutions•Record customer service issues and provide detailed case notes•Analyze customer data insights to develop customer service strategies•Liaise with other departments to ensure accurate and complete customer support•Stay up-to-date with product information and possess a clear understanding of product features and requirements•Maintain weekly, monthly, and quarterly customer service reports•Suggest improvement to customer service processesRequirements :•Proven work experience as a Customer Care Operator•Excellent knowledge of customer service protocols, MS Office 365 and relevant software•Outstanding communication and interpersonal skills•Highly organized and able to multitask•Detail-oriented, with excellent problem-solving abilities•Excellent customer service attitude•Self-motivated and committed to delivering results•High school diploma or equivalent
Keyskills :
knowledge of customer service protocols MS Office 365 and relevant software
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