| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Healthcare Services |
| Functional Area | Not Mentioned |
Role: Customer Care ManagerReporting to: Customer Care Manager, Team Leader UAELocation: Remotely JobLanguages: Fluent in English/ ArabicSummary:Reporting to The CCM Team Leader UAE, The Customer Care Manager (CCM) represents the Allurion Program Ambassador to patients and Clinics. Mainly responsible for informing potential patients who submitted information requests or scheduled Advisor Consultations, help them book appointments and placements at partner Clinics, driving conversion from leads to placements, supporting the Sales team to achieve the Sales target and contributing to achievement of ROI target.CCM actively collaborates with other Allurion colleagues of the central teams, especially with the relevant market National Sales Manager, BDMs, SAMs.He/she is able to build and maintain solid relationships with Clinics that are partners and their front deskstaff. Effectively manages all tools and resources to perform the core activity of the role through a multichannel approach.EXPECTATIONS AND RESPONSIBILITIES:Inform leads and book highly qualified appointments (1st contact point)Support a Multi-channel lead nurture strategy using software provided by Allurion toensure consistency: including facilitating SMS / WhatsApp / email campaignsPro-actively put in place tactics to develop conversionsConduct both phone and video consultations with prospective patients as part of the process of qualification and filtering prior to introducing these leads these to the clinicCollect and update data from and in CRM, software, clinics, patient events and report in a timely and accurate manner all KPIs requested (including but not exclusively: ROI and weekly reports, patient event planer, SMS/emails etc. reports, etc.), Quarterly Business ReviewsMaintains regular communication with all stakeholdersWork alongside colleagues in the Marketing team to support social media management: answer comments, inquiries.Clinic engagement: nurture and maintain good relationship with clinics enquiry teams to maximize conversions; working closely with SAM/BDM/NSM to ensure clinic coaching and trainingAdditional marketing and sales support: ad-hoc translations for lead nurture and social media content (emails, SMS, posts, ads)
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