| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Care ExecutiveJob Location : UAE:•To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.•Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctors clinic when required.•Verifies the insurance card validity, coverage, and approval status. Checks doctors and patients signature on the claim form whenever applicable•Registration of the patients visit in the hospital system for both new and revisit patients•Billing the services rendered and collection of the payment with correct explanation to the patient•Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.•Responsible for verifying the services rendered to the patient as per the doctors order during billing•Responsible for issue of receipts & detailed summary of bills.•Maintaining confidentiality of the patient files/related information at all times•Catering to the needs of all patients (with or without appointments).•Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.•Communicating information or messages received, to the concerned person effectively and promptly•Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Keyskills :
customer service experience
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