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Customer Care Agent (with russian language)

1.00 to 10.00 Years   Dubai, United Arab Emirates   24 Aug, 2022
Stone Tree Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryHospitality & Accomodation; Call Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Stone Tree is an amazing team of 120+ specialists with a crazy love for challenges. We provide full cycle of work with property on the United Arab Emirates markets:

  • Five PM Real Estate- select and buy highly profitable real estate in Dubai;
  • Stone Tree Vacation Homes- rent properties and provide property management services to owners and investors;
  • ST Technical Service- care for all the processes appearing during the process of working with the apartment.
Currently we are looking forCustomer care agentto join our team
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Provide periodic reports to management on all after sales activities

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