| Job Location | Dubai , United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Airlines /Aviation /Aerospace |
| Functional Area | Not Mentioned |
Job PurposeProvide a comprehensive support service to the department, by being the first point of contact for customer communication received through all channels and endeavour to resolve the complaints.Qualifications & ExperienceHospitality.Holidays : 3+ YearsDegree or Honours (12+3 or equivalent) : Experience in a customer service orientated department of an Airline or Travel Agency. Knowledge/skills: Knowledge of a GDS is preferred Experience with MARS, MACS and World Tracer is an advantage Excellent knowledge of MS Office applications Excellent English communication skills [spoken and written] Good customer service skills including the ability to appease customers with complaints Good analytical skills including the ability to analyse data Ability to remain composed and deal with pressurised situations in a professional manner using tact and diplomacySalary & BenefitsJoin us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers
Keyskills :
the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).
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