CRM Specialist

3.00 to 5.00 Years Dubai, United Arab Emirates 20 Jul, 2023

Job Location	Dubai, United Arab Emirates
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Recruitment & Employee Placement Agency
Functional Area	Not Mentioned

Our client is the leading Bank in UAE. They are now looking for�CRM Specialist�to join them.�Roles & Responsibilities�

To manage the operational activities of the CRM platform, disseminate reports on CRM usage and performance in line with the agreed standards and provide services and information in order to improve service levels and usage and contribute to CRM deliver
Handle queries on service requests and leads from various channels; upload leads and cancellation of leads in order to ensure all requests from teams are actioned accordingly
Monitor the turnaround for leads and service requests and follow up with teams to ensure the required turnaround is met
Prepare reports for leads and service requests in order track and report on the status of these
Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of�service to customers and stakeholders

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