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CRM Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   09 May, 2022
Traveazy DMCC (Umrahme & holidayme)
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet & E-commerce; Travel Agency
Functional AreaNot Mentioned

Job Description

About us:Traveazy Group (Incorporated in 2013) is headquartered in Dubai and has a presence in Pune (India), Jeddah (KSA), and Cairo (Egypt). With a strong focus on technology, we offer B2B/ B2C products (Umrah and leisure packages) through its two brands ?Holidayme? and ?Umrahme.?Our business model caught the attention of Accel Partners, a global venture capitalist and we became a proud Accel Partners portfolio company in 2016. Since then, we have had many more investors onboard and have successfully closed Series A, B, and C funding rounds, raising over 40 Million $ worth of funding.We are a team of travel enthusiasts who aspire to revolutionize the way in which Umrah travel is managed globally by bringing the Umrah ecosystem into an online platform, which is dynamic, automated & backed up by AI.Our benefits:We do our best to make sure your association with us is meaningful and one that?s mutually beneficial. Our benefits include paid leaves, comprehensive medical coverage, inclusive culture which values innovation, collaboration, and transparent communication. Our compensation packages are designed to let you a share in our short-term and long-term success!About the role:Umrahme is looking for a CRM Manager who will help lead and develop the strategy, tools, and infrastructure to grow the business and provide measurable results. The ideal candidate will be strategic and must be able to transform concepts into tangible business results. Bringing a growth mindset, this position will lead the evolution of the CRM portfolio.The key areas of responsibility are described below, however, the scope is dynamic based on business needs:

  • Driving all CRM-related initiatives within the organization. Ensure that the CRM infrastructure/framework is being maintained & working optimally
  • Managing all aspects of update, enhancements, dashboards, workflows, and security
  • Determine business, functional, and technical requirements and participate in application design, configuration, testing, and deployment
  • Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
  • Continuous improvement ofLead Managementpractices with the objective of improving lead quality and increasing digital conversion rates. Ensuring the CRM system provides an effective sales funnel.
  • Implementing best practices and processes and spotting ways to improve the usage of the CRM through automating basic everyday tasks
  • Writing technical training manuals for end-users
  • Identify data-related issues and recommend solutions whilst driving continuous improvement in all aspects of the CRM
  • Manage all CRM related partner relationships
  • Utilize best practices to perform operational support, enhancements, and bug fixes as needed.
  • Act as a point of support for all CRM-related issues and ensure the right support is available when required, and that any proactive measures are taken to prevent system disruption.
  • Continue to build the area of reporting & insight generating capabilities. Lead insight mining from available data to drive ideas/innovation/initiatives that will drive business value.

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