| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Oil & Gas |
| Functional Area | Not Mentioned |
Job Summary: The Customer Officer is responsible for receiving and following-up any inquiry from clients to resolve their complaints andprocess their requests in an effective and efficient manner helping also to develop any tool and implement a customerservice policy to ensure the delivery of a high-quality service. Duties and Responsibilities include but not limited to: - Receive the gas order to include it to the routes schedule for the daily follow- up.- Investigate and solve customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants.- Send a copy of the order to the distribution department and coordinate daily with the drivers and helpers to confirm the delivery.- Sign the gas supply agreement for the new subscribers.- Meet with specialized companies to establish contact centers and search for company?s requirements that serve our business.- Study and search ways to develop work and coordinate with the distribution department and the operations manager.- Set an action plan for the 24/7 call center.- Register the maintenance and installation comments and forward them to the concerned department.- Check the contracts and send them to the concerned department.- Prepare the expected consumption report after contacting the customer to avoid gas shortage and check the quality of service and customer satisfaction.- Prepare a team with full time schedule to cover 24 hours the customer?s request.- Performs other job duties as assigned.Requirements & Qualifications:
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