CRM Coordinator

Job Description

Position summaryWhen you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).In addition to our opportunities in audit, tax, consulting, and financial advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:IntegrityOutstanding value to markets and clientsCommitment to each otherStrength from cultural diversityAs a CRM Coordinator you will:? Perform day to day CRM related activities, including verifying classifying, computing, posting and recording clients? Ensure all customer data is complete, accurate, up-to-date, consistent and compliant, managing data cleansing activities where required? Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM? Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request.? Work with the CRM Manager to ensure CRM system is configured to ensure a high level of data quality? Understand, implement and contribute best practices for operations and constantly seek opportunities for process improvements? Ensure integrity of the data is maintained at all times and that everything has been captured in accordance with defined Standard procedures, company best practices? Maintain confidentiality of all internal company's and client's informationLeadership Capabilities:? Build own understanding of our purpose and values; explores opportunities for impact? Demonstrate strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent? Understand expectations and demonstrates personal accountability for keeping performance on track? Actively focus on developing effective communication and relationship-building skills? Understands how their daily work contributes to the priorities of the team and the businessQualifications:? 1 - 2 years of experience working within a similar role? Educated to Bachelor s degree level or equivalent in Business management? Excellent general technical ability, intermediate Excel skills (e.g. VLOOKUP s, pivot tables, Slicers) is a must? Experience with SQL queries and data visualization will be an added advantage? High standard of IT/office systems skills and knowledge, particularly Microsoft Office applications.? Ability to manage and priotirize own workload, working on own initiative and self sufficiency on a day to day basis with administrative processes.? Knowledge of Customer Relationship Management (CRM) principles and strategies? Previous practical experience of Microsoft Dynamics CRM from a user interface perspective and management and development of CRM data to improve the functionality and accuracy of such systems.Deloitte in the UAE is part of Deloitte & Touche (M.E.). Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL).Requisition code: ME-168471-AI

Keyskills :
Auditing International taxation Consulting Administration Secondary research Microsoft Dynamics