| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Banking |
| Functional Area | Not Mentioned |
JOB PURPOSE:To provide administrative and support services, ,liaise with external vendors on the provision of services and provide management information to ensure delivery meets required standards and timeframesGROUP:Group Business ServicesJOB FAMILY:Business Operations and EnablementKEY WORKING RELATIONSHIPS:Relationship:1-Line ManagerTo agree performance expectations and review progressFrequencyDaily2-Department Head:To update on service delivery and review progressFrequencyDaily3-ADCB Colleagues:To update on service delivery and share informationFrequencyAd hoc4- External VendorsTo agree and manage service deliveryFrequencyDailyAccountability:1-Administrative and Support ServicesProvide administrative and support services including processing relevant documentation and payments and coordinating inter-divisional activities to ensure the completion in line with agreed standards and timeframes2-Risk Management:Manage the operational risk issues by implementing adequate controls around the process in order to comply with the bank?s risk and incident management framework3-ADCB Colleagues:Prepare and produce key performance metrics and project updates to ensure appropriate reporting for key stakeholders4-Vendor ManagementManage vendor performance on maintenance of facilities and delivery of project and support requirements to ensure ADCB standards are met5-Policies, Processes, Systems and ProceduresAdhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders6- Self ManagementManage self in line with the bank?s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance7-Customer ServiceDemonstrate Our Promise and apply the ADCB Service Standards to deliver the bank?s required levels of service in all internal and external customer interactions
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