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Coordinator - IT Support

1.00 to 10.00 Years   Dubai, United Arab Emirates   15 Sep, 2023
Dubai Holding Entertainment
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryEntertainment
Functional AreaNot Mentioned

Job Description

úAchieve daily and monthly targets and understand expectations.

  • Maintain building, facilities, equipment and supplies to minimize damage, reduce waste, and control costs.
To be part of the Park Operation IT team to deliver first class IT support and service delivery for Motiongate Dubai.To deploy IT equipment and software, on site across the park.
  • Provide prompt response, and timely updates to all customers for support and services.
  • Communicates effectively and work collaboratively within and with various business units through emails and meetings
  • Corporate IT department and IT Service Help desk and IT department within each of the Parks
  • All Employees of Dubai Parks and Resorts including
External
  • Partners and external service providers
  • Communicates effectively and work collaboratively with various external vendors and clients through emails and meetings
úDelivering IT support services to all various business operations such as park operation, retail and F&B business and end users.úAble to trouble shoot systems, network problems and diagnosing and solving hardware or software faults.úManage daily support issues on site, and escalating to proper channels when necessary.úTo deploy, maintain IT equipment and software, on site across the park.úSupport the park in various operation roles during busy days.úProvide prompt response, and timely updates to all customers for support and servicesúEnsure that appropriate SLAs are met and set standards are followed in all IT services
  • úEnsure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLA.
úDeliver positive and proactive customer service in-line with the IT Service culture and missionúChampion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT ServicesúWork and communicate well with other members of the IT Support Team and IT Supervisor, along with the IT Service Desk, Infrastructure and Application support teamsúManage major events and/or P1 issues on site, escalating to proper channels when necessaryúKeep skills up to date, and contribute with documentations and publications to assist our customers
  • úAny other duties as may be reasonably requested by the Management Team

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