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Coordinator IT Support

1.00 to 10.00 Years   Dubai, United Arab Emirates   22 Aug, 2022
Dubai Holding Entertainment
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryMedia Production
Functional AreaNot Mentioned

Job Description

To be part of the Park Operation IT team to deliver first class IT support and service delivery for Motiongate Dubai.To deploy IT equipment and software, on site across the park.Provide prompt response, and timely updates to all customers for support and services.Communication:Internal:

  • Communicates effectively and work collaboratively within and with various business units through emails and meetings
  • Corporate IT department and IT Service Help desk and IT department within each of the Parks
  • All Employees of Dubai Parks and Resorts including
External
  • Partners and external service providers
  • Communicates effectively and work collaboratively with various external vendors and clients through emails and meetings
Delivering IT support services to all various business operations such as park operation, retail and F&B business and end users.Able to trouble shoot systems, network problems and diagnosing and solving hardware or software faults.Manage daily support issues on site, and escalating to proper channels when necessary.To deploy, maintain IT equipment and software, on site across the park.Support the park in various operation roles during busy days.Provide prompt response, and timely updates to all customers for support and servicesEnsure that appropriate SLAs are met and set standards are followed in all IT servicesEnsure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLADeliver positive and proactive customer service in-line with the IT Service culture and missionChampion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT ServicesWork and communicate well with other members of the IT Support Team and IT Supervisor, along with the IT Service Desk, Infrastructure and Application support teamsManage major events and/or P1 issues on site, escalating to proper channels when necessaryKeep skills up to date, and contribute with documentations and publications to assist our customersAny other duties as may be reasonably requested by the Management Team

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