| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | $500 - $1,000 |
| Industry | Automotive Dealership & Distributor; Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
˙˙Handling Calls1.˙˙Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.2.˙˙Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.3.˙˙Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis4.˙˙Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance5.˙˙Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS6.˙˙To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreementsDatabase Management & Administration support7.˙˙Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards8.˙˙Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database9.˙˙Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.
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