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Contact Center Agent

1.00 to 10.00 Years   Dubai, United Arab Emirates   30 Dec, 2022
InstaShop
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.Primary Responsibilities

  • To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
  • Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
  • To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
  • To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
  • To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
  • To keep the shops employee?s schedules updated & manage InstaShop?s delivery fleet
  • To provide support for the team on daily subtasks & projects as to identify your next area of growth

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