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Contact Center

1.00 to 10.00 Years   Dubai, United Arab Emirates   11 Jan, 2024
TASC Outsourcing
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Our client is a˙Leading Government Entity. They are now looking for a˙Contact Centre Agent˙to join them.˙Roles & Responsibilities;

  • Answers Customers through any of the communication channels such as (calls, chat, and emails) as per Department Guidelines and work to provide response & superior service.
  • Responsible to communicate with the caller to understand the nature of the issue.
  • Direct the customers? inquiries, requests, & support issues promptly to the respective units for necessary action and follow ups.
  • Update the database to keep track of inquiries and service requests
  • Handling any other tasks requested by the manager as per the task distribution list etc.

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