| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
Summary of Responsibilities:Reporting to the Director Catering, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following:? Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.? Consistently offer professional, friendly and engaging service.? Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.? Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.? Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.? Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer s satisfaction.? Check in multiple times throughout the day to assist with changes/updates.? Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.? Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.? Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.? Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.? Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.? Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge.? Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.? Conduct any/all site inspections as required. Able to handle walk-in inquiries.? Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.? Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.? Inspect VIP rooms, guest rooms, and/or hospitality suites.? Additional responsibilities, as outlined by Director or Assistant Director.
Keyskills :
Conference Concierge
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