Concierge Agent - Front Office - InterContinental Hotel? Dubai Festival City

Job Description

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.The InterContinental Hotels Group? properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.As Concierge you are responsible for providing accurate information concerning hotel facilities, venues and functions and a general handling of guest inquiries. Supervises the issuance of keys, mail, messages, telegrams and parcels to the guests and promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

• Assist guests with all inquiries, both hotel and non-hotel related
• Conduct effective shift briefings to ensure hotel activities and operational requirements are known
• Consulting Log Book for information left by outgoing shift
• Maintain detailed knowledge of the key activities of the location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Manage & record all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
• Manage & record outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
• Maintain order and security of guest keys and other keys kept in Front Office.
• Prepare efficient work schedule for Bell staff, arranging holidays and vacations, considering projected occupancy and forecasts of any large group movements

• Communication skills ? guests and colleagues will need to come to you with concerns as well as compliments, so you?ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you?ll have some experience using Opera PMS and have basic skills is Microsoft word/excel.
• Your outgoing personality is important in order to assist our guests, and create memorable moments
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you?ll have spent at least one year in a similar position in a 5 star property
• You?ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

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