| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
POSITION PURPOSEThe concierge at Sheraton Grand Hotel, Dubai serves as a Hub Help Desk that provides our guests with guidance throughout their stay.Our concierges are the ultimate creators of the guests experiences and by using their passion to serve they will play a vital role in our GSS being a factor of satisfaction and as a result building loyalty beyond reason.ESSENTIAL FUNCTIONS?Ensure that services provided are in harmony with our Sheraton core values?Ensure that our guests receive an on brand arrival/departure experience.?Acknowledge and recognize Loyalty members.?Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.?Build positive, effective and on brand relationships with internal and external customers including VIPs and Loyalty elite members?Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.?Actively participate in the hotel sustainability, community and OI activities.?Ensure proper grooming and personal hygiene at all times as per hotel guidelines.?Be knowledgeable about the hotel GSS scores and current improvement plans set for the department.?Updates the Concierge information file at all times with the need additional information such as: Yacht renting Companies, Jewelry shops, Car rental companies, Nurseries, Malls, Branded Shops, travel agents and tour companies.?Ensures that concierge desk at all times has the sufficient stationary and collaterals including Maps.?Follow strictly the petty cash finance policy.?Handles guests post cards sending and providing stampsSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES?Has previous experience of working in 5 star hotel?Has excellent command of English?Has Computer and Opera?Organized with good communications and follow up skills?Totally embrace the philosophy of guest and customer service and owns the guests?Possess a warm and friendly demeanor?Strive to achieve satisfaction and delight of our customers
Keyskills :
Concierge Agent
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