Communications Manager

Job Description

Kitopi is the world?s leading tech-powered multi-brand restaurant. With a mission to satisfy the world?s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world?s largest technology-focused investment fund, Softbank Group Corp?s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.As a leading food-tech business, Kitopi?s growth has been largely fueled by its innovative and scalable software solutions. Kitopi?s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.The communications team at Kitopi is responsible for telling the Kitopi story globally. This includes anything from briefing the press on the latest F&B trends, to sharing stories about Kitopians to raising awareness about our CSR efforts. We?re a fast-growing, energetic team with a passion for storytelling and creating regional campaigns with a global reach.Reporting to the Director of Communications and Corporate Brand, the Communications Manager will help us tell the Kitopi story in the EMEA region. You will have the scope to manage a team of creatives and project managers, and work cross-functionally with marketing, growth, legal, etc.You must be comfortable with building and executing large-scale campaigns, be able to measure their reach, engagement, and visibility, and report on these in a consistent manner, as required by the business. In addition to this, the Communications Manager will also look after internal communications, and prepare and execute an internal communications strategy, working closely with the global and local People teams.Part of this will also be to support the social media team in reviewing content that goes out on Instagram and working on a strategy. Staying on top of social media trends will be key to success in this role.You will be adept at working directly with journalists, liaising with agency partners, managing media inquiries, and staying on top of all event coordination internally and externally - as well as external award lists.We?re looking for a passionate, articulate, and savvy communicator who can work under pressure within tight deadlines.What Youll Do

• Create original content and communication materials for internal and external use, including, but not limited to company announcements, press releases, thought leadership, and social media posts
• Create and execute internal events with KPIs
• Create a network of speakers for Kitopi
• Provides trusted comms counsel to in-market stakeholders, i.e. Country Managers, Marketing teams, Brand Owners, etc.
• Work autonomously with minimal managerial oversight but knows the right time to check in

What Are We Looking For?

Competency, Skills and AttributesCreative and strategic thinkerExcellent writer and communicator, with the ability to create tailored content for a variety of audiencesGood problem solver and comfortable operating in ambiguous situations, remaining optimistic and positive in difficult situationsSkilled at media relations with excellent and well-maintained media contacts and an eye for what makes a compelling storyPossesses a strong understanding of EMEA cultural trends and pop culture and has experience working with industry partners to build effective campaignsCalm and effective in a crisis and able to change directions and adapt plans at late noticeExperience across all comms verticals (internal/external), consumer, corporate, events and social media in order to develop integrated cross-functional comms strategiesUnderstanding of employer branding and culture initiatives, to help drive the culture at KitopiUnderstanding local business needs as well as global communications priorities and owning a proactive communications plan and strategy for the EMEA region, with monthly KPIsStrong ability to work and influence teams cross-functionally, integrating comms plans seamlessly with other departments and functions, such as (and not limited to) marketing, policy, and legal, and maintaining a diplomatic and considered approach to the wider business objectivesRequirementsUniversity educated + 5 or more years of experience in communications or a related fieldExcellent writing and strong verbal communication skills A passion for Kitopi and the mission of the company Experience working on projects in a fast-paced environmentExtensive knowledge of social media and Strong organizational skills and attention to detail

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