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Commercial Department Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   13 Jun, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Commercial Department Manager - Food / Store Manager - Food | Retail | M&S | UAEOverview of the role:˙CDMs are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.˙˙˙What you will do:-Description of Accountability:˙Customer Service

  • Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
  • Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
  • Replying to all customer feedback and following up actions within the department on a daily basis
  • Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
  • Delivers friendly, knowledgeable and efficient service within the department.
˙Store Operations˙
  • Ensure store opening and closing procedures are adhered to.˙
  • Ensure Store cover is planned and implemented properly.˙
  • Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
  • Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
  • Safety procedures need to be implemented in line with company policy.
  • Adherers to Standard Operating Procedures (SOP) manual on day to day basis˙˙˙
˙People Management˙
  • Newcomers and staff are properly inducted and trained.˙
  • Manage department colleagues Performance Development˙Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
  • Effectively manages conflicts & motivating colleagues to perform to the best of the abilities˙˙

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