| Job Location | Dubai - United Arab Emirates |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
This role will be responsible for the day to day support of Collaboration Suit (Exchange / Skype for Business) within the client environment, performing troubleshooting and resolving incidents.? Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.? Maintain service availability in excess of 99.5%? Create and maintain relevant server support documentation.? Provide input into change control, project planning and BC/DR activities.? Perform general Exchange & Skype for Business support duties and schedule maintenance tasks as required.? Adhere to change control create and implement changes as required to maintain the environment and ensure stability of the Exchange Server cluster and Skype for Business roles/services.? Assist with projects as required. Some project may require after hour work.Key Responsibilities Include:? Support (Identify, troubleshoot and resolve incidents) all Microsoft Exchange / Skype servers:? Identify, troubleshoot and resolve the cause of server issues & service interruptions? Identify, troubleshoot and resolve driver incompatibilities and issues o Identify, troubleshoot and resolve performance issues? Identify, troubleshoot and resolve service failures? Identify, troubleshoot and escalate hardware failures? Identify, troubleshoot and resolve configuration issues? Identify, troubleshoot and resolve clustering and high availability issues Support (Identify, troubleshoot and resolve incidents) Exchange / Skype services such as:? OWA & OAB, Office Online including upgrades and migrations? DAG / Windows clustering? Spam check, blacklist/delist, AV? Mailbox DB maintenance and benchmarking / BPA? IIS and IIS configurations? Support (Identify, troubleshoot and resolve incidents) related to Collaboration Suit service and tooling integration? Provide support and work with 3rd party vendors, subcontractors and support teams in order to achieve SLAs.? Create and Maintain relevant documentation? Coordinate activities of subcontractors and 3rd party vendors as required.? Ensure all projects and activities are executed to a high standard and within required timelines? Performing reasonable requests from management as required to effectively support the assigned clientjob requirementsMore than 8 yearsNot Specified at leastBanking
Keyskills :
Collaboration Suit Support Engineer - Dubai
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