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Cluster Reservations Agent

1.00 to 10.00 Years   Dubai , United Arab Emirates   13 Apr, 2023
Hilton
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals /Healthcare /Diagnostics
Functional AreaNot Mentioned

Job Description

As Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the cluster of hotels. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: What will I be doing

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards
A Reservations Agent working at Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • To maintain a high customer service focus by approaching your job with guestsalways in mind
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities tolearn new skills and knowledge to enhance yourpersonal performance & development.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

Keyskills :

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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