Cluster Reservations Agent

Job Description

OverviewOur Company Wyndham Hotels & Resorts Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8, Days Inn, Ramada, Microtel Inn & Suites, La Quinta, Wingate, AmericInn, Hawthorn Suites, The Trademark Collection and Wyndham. The Companys award-winning Wyndham Rewards loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com. Our Brand WyndhamWith friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. Designed for business and leisure travelers alike, Wyndham locations offer a comfortable and convenient stay. No matter where your travels take you, our hotels welcome you with thoughtfully appointed guest rooms, a range of food and beverage options, and extras like pools and fitness centers.Our Hotel Wyndham Dubai Marina Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the citys most vibrant locations. Gaze into the waters of the worlds largest man-made marina surrounded by striking architecture.From the moment you step into our spectacular marble lobby, you know youre somewhere special. Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubais most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world - Ain Dubai, soon to be completed.The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.Work Culture and BenefitsEmbark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.We are committed to attracting, motivating, and retaining talented team members who align with our companys core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.

• Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Enter reservations into the computer according to standard operating procedures.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross sell other amenities and facilities when possible.
• Reconversion of cancelled reservations.
• Communicate and work closely with the Sales Department and Front Office.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.
• Post no-show revenue daily, if required at property.
• Communicate rates and availability to wholesalers.
• Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
• Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
• Complete tasks on the daily reservations checklist
• Be fully aware of the Hotels promotions and offers
• Assist with processing travel agent commissions as requested.

• Atleast 2 years of experience working with the reservations department in a 4*Hotel
• Profiency in Opera MS.
• English Proficiency both written and verbal.

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