Cluster Commercial Director - Embassy Suites

Job Description

The Commercial Director, is responsible for developing a commercial strategy covering all segments, aspects and channels to maximize total revenue and profit performance as well as market share penetration of the hotel(s). What will I be doingAs a Commercial Director, you will be responsible, in the pre-opening phase, to familiarize yourself and follow the brand(s) standards, pre-opening budget, timeline and Roadmap to opening the hotels(s). You will ensure to be aware and fully updated with all related info, strategy of the hotel(s) as well as your department, related to positioning & successful opening of the hotel(s). In your capacity, you will drive the planning and execution of the commercial strategy and activity by supporting the Revenue team, Sales, Conference & Events and Marketing, by working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Operations, GM, and the Commercial Director. This role is key to seizing new opportunities through strong customer relations and works as an ambassador for the company with our Owners and Key Stakeholders. The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting spaces, outlets, or other revenue departments. Driving overall FMS results in gaining an Unfair share through disciplined execution of commercial activities. As Commercial Director, you will lead, coach, develop, recruit and retain future talents. He/she will manage performance, and develop and evaluate the commercial team members on the agreed KPIs, whilst working effectively as part of a 4D structure on the property. Specifically, a Commercial Director will perform the following tasks to the highest standards:

• Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available.
• Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited to All Rooms, GC&E, F&B, Leisure, and Spa with a control on cost of sale, route to market, channel shift, and marketing / E-commerce opportunities.
• Work with the GM, Finance, and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure Business Review Guidelines of all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various on-Property, RDOSs, and Area Marketing teams in coordinating hotel-level marketing, sales, and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
• Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
• Develop and maintain strong relationships with all stakeholders, owners, hotel teams, and HWW matrix support teams to ensure the commercial benefits of the hotel.
• Liaise with VP of Operations, present commercial strategies to Regional Team and key stakeholders.
• Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
• Keeps in touch with Market trends and reviews/amends strategies accordingly in line with the evolving market conditions.
• Participate in the leadership activity of the Hotel and Region.
• Plan and forecast the short and long-term talent requirements for the hotel to support its business plans as well the companys plans.
• Maintain a best practice recruitment approach, including the Companys vacancy management system, to attract the best applicants, within the approved manning guide/budget.
• Build a strong career and succession planning system to retain and develop talent
• Maintain always excellent knowledge of local laws & procedures

What are we looking forA Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill-in this role, you should maintain excellent attitude, behaviors, skills, values and experience that includes:

• Hotel Opening or Pre-opening experience is an advantage
• Business or Commercial.
• Previous experience in hotels with Conference & Events facilities
• Strong Sales Background
• Dubai experience is a requirement
• Fluent English language skills.
• Arabic language would be a plus.
• Excellent leadership skills and exceptional communication skills
• Strong commercial/business acumen
• Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
• A passion for leadership and the vision to create a winning team
• Ability to build high performing team within the organization
• Able to lead through change & challenges
• Have extraordinary analytical skills, judgment, and the courage to stand alone on ideas and opinions which differ from others
• Ability to take action and make decisions that successfully build customer value.
• Good knowledge of technology

Keyskills :
Accounts CoordinatorPublisher DevelopmentDirector Accounts Management

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.